Bonrix Unified Voice AI Agent Platform for Cloud and Local Telephony

Bonrix Software Systems, Ahmedabad, Gujarat, India, provides a unified and configurable Voice AI Agent Platform designed for both cloud telephony and local telephony infrastructure.

The platform can be integrated with cloud telephony services using DID numbers, Virtual Mobile Numbers (VMN), Toll-Free Numbers, WebSocket connections, VoIP and SIP protocols. It can also be deployed within a local business environment and connected to existing telephony equipment such as IP-PBX systems, SIP-PRI gateways, GSM VoIP gateways and 4G VoIP gateways.

Unified Backend Platform for Inbound & Outbound Voice AI
The Bonrix Unified Voice AI Agent Platform is a backend solution supporting both inbound and outbound AI-powered voice calling. Businesses can configure different Voice AI Agents using various audio-to-audio, speech-to-speech and conversational AI models according to their required voice quality, intelligence, language support, accuracy and operational budget.

Outbound AI Calling
The platform can dial multiple customer numbers simultaneously and process parallel calls based on the available calling channels provided by the connected telephony operator or gateway. The Voice AI Agent conducts natural, intelligent and business-oriented conversations without requiring a human agent for every call.

Inbound AI Calling
The platform automatically answers incoming calls, handles multiple simultaneous conversations and responds to customer enquiries using configured business information. It understands customer requirements, provides accurate answers, collects required details, explains products or services and guides callers through business workflows.

Cloud Telephony Integration
When deployed with a cloud telephony provider, the platform intelligently answers calls forwarded to a business's VMN, DID or Toll-Free Number. It also supports multiple simultaneous outbound campaigns based on the channel capacity provided by the cloud telephony operator.

Local Telephony Deployment
For organizations using on-premise communication infrastructure, the platform integrates with existing IP-PBX, PRI, SIP, GSM and 4G VoIP gateway systems. Businesses can continue using their existing SIM cards, telephony lines, extensions and communication infrastructure while enabling AI-powered voice automation.

Complete Call Management
For every Voice AI interaction, the platform maintains detailed business records including:

Incoming & Outgoing Call Details
Complete Call Audio Recording
Voice AI Conversation Logs
Speech-to-Text Transcription
Call Duration & Status
Customer Responses & Collected Information
Call-wise Business Outcomes & Follow-up Details

Flexible AI Models Based on Budget
Businesses may choose premium-quality voices and advanced conversational AI models for high-end customer engagement or select economical AI models for large-scale calling operations. This provides flexibility in balancing cost, voice quality and AI intelligence.

Multilingual Voice AI
Most supported Voice AI configurations offer multilingual communication and can even perform live language switching during active conversations. Customers can communicate in their preferred language, improving engagement and accessibility.

ERP, CRM & Business Software Integration
The platform seamlessly integrates with existing ERP, CRM, Billing Software, Customer Support Systems and other business applications. The Voice AI Agent can securely access authorized live information and provide customers with updates such as:

Order & Delivery Status
Payment & Outstanding Balance Information
Complaint or Service Request Status
Appointment & Booking Details
Product Availability
Account Information
Subscription & Renewal Reminders
Lead Qualification & Follow-up Status
Custom Business Information from ERP/CRM

Suitable Business Applications

Customer Support Automation
Payment Reminder Calls
Lead Generation & Qualification
Appointment Confirmation
Telemarketing Campaigns
Customer Surveys & Feedback Collection
Order Verification
Complaint Management
Booking Assistance
Renewal Reminders
Service Notifications
Automated Customer Engagement

Simple Deployment & Pricing
Bonrix offers the platform with a one-time deployment or installation cost, consisting of the base platform license along with pricing based on the required number of inbound and outbound calling channels. Every deployment includes one year of free online technical support.

Flexible Telephony & AI Provider Selection
Most cloud telephony providers support WebSocket, SIP or VoIP integration, which are already supported by the Bonrix platform. If a provider uses a different integration mechanism, Bonrix can develop customized integration according to the provider's technical specifications.

Clients only pay the applicable charges of their selected cloud telephony provider or local telephony service. Similarly, AI inference charges are paid directly to the selected Voice AI API provider, allowing businesses complete flexibility in choosing AI models based on budget, voice quality, intelligence, multilingual capability and accuracy requirements.

Why Choose Bonrix Unified Voice AI Agent Platform?

✅ Cloud & Local Telephony Support
✅ Inbound & Outbound AI Calling
✅ Parallel Calling Capability
✅ Multilingual Conversations
✅ Live Language Switching
✅ Human-like Voice Interaction
✅ Call Recording & Transcription
✅ ERP & CRM Integration
✅ Configurable AI Models
✅ Business Workflow Automation
✅ One-Time Deployment Cost
✅ One Year Free Technical Support

Whether deployed on cloud telephony or local communication infrastructure, the Bonrix Unified Voice AI Agent Platform enables businesses to automate customer communication, improve operational efficiency, reduce manual workload and deliver intelligent AI-powered voice experiences.

Bonrix Software Systems
Ahmedabad, Gujarat, India

🌐 https://www.bonrix.biz
📧 info@bonrix.biz
📞 +91 94290 45500

Deployment pricing depends on the required calling channels, telephony integration, AI model selection, workflow customization and business requirements. Cloud telephony charges and Voice AI API usage charges are payable directly to the selected service providers. Terms & Conditions apply.

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9426045500 bonrix@gmail.com +91 9429045500

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Bonrix Voice Inquiry Demo Audios

Customer Product Inquiry at Bakshit Agency

The audio contains a conversation between a customer and a representative of Bakshit Agency. The customer inquires about various product categories, including household cleaning, baby care, and beauty products.

During the interaction, the customer attempts to order several items such as Ariel Perfect Wash detergent, Kinder Joy, and Zedex syrup, but the representative informs them that these specific items are currently out of stock. The customer successfully finds Vaseline Original (85g) and expresses interest in purchasing a full box of 72 pieces. Additionally, the customer asks for Dove Daily Shine Shampoo in an 80ml size, which is also unavailable. Throughout the call, the representative repeatedly requests the customer's name to finalize and save the order details while providing pricing and quantity information for the available alternatives.

Easy Pay Recharge Complaint Registration

A customer named Drishti contacted Easy Pay support to report a failed ₹500 mobile recharge where the amount was deducted from her wallet but not credited. The representative verified her details and successfully registered a formal complaint, providing her with ticket number 21 for further tracking.

Refund Resolution Update from Diamond Pay

A Diamond Pay representative informs a customer that their complaint regarding a stuck ₹500 transaction from June 13th has been resolved. The representative confirms the refund has been credited to the account, and the customer acknowledges the resolution.

Premium Real Estate Inquiry in Jaipur

A prospective buyer inquired about premium JDA-approved plots in Jaipur, specifically targeting high-end locations like Sirsi Road and Kalwar Road. The consultant provided pricing estimates and discussed additional costs such as registry fees and stamp duty before the caller concluded the inquiry to follow up later.

Hotel Inquiry: Viva Baga, North Goa

A customer contacted Hotel Viva Baga to inquire about its location near Baga Beach, room amenities for couples, and check-in/out timings. The staff provided contact numbers for direct booking, clarified that card payments are not accepted (preferring UPI or cash), and confirmed the hotel is couple-friendly.

Customer Support Interaction: Diamond Pay Recharge

The audio records a customer support call between a representative from Diamond Pay and a customer named Drishti. The conversation begins with the customer inquiring about the services offered by Diamond Pay, which include mobile, DTH, and data card recharges.

Follow-up Call: Diamond Pay Complaint Status Update

his audio is a follow-up conversation between a customer and a representative from Diamond Pay. The customer is inquiring about the status of a previously registered complaint.

DTH and Mobile Recharge Inquiry via Orion Recharge

A customer contacted Orion Recharge to check account details and recharge plans for multiple services, including Airtel DTH, Sun Direct, Jio, and Airtel mobile. The representative provided specific subscriber information, such as balance and next recharge dates, as well as minimum smartphone plan details for the Odisha circle.

Software Subscription Quotation for Bonrix Software System

Drashti, representing Bonrix Software System, negotiated a yearly subscription plan for 20 users, opting for a 25% discount despite the mandatory 18% GST. The conversation concluded with a misunderstanding regarding the delivery of the final quotation, as the representative claimed to have sent it before receiving her WhatsApp number.

Software Subscription Quotation for Bonrix Software System

Upteams Subscription Plan Inquiry and Quotation

A customer named Drashti inquired about the Upteams Field Staff Productivity App for two users and opted for a yearly billing plan to receive a 25% discount. The representative provided a total quotation of ₹6,350.76 (including GST) and successfully delivered it to her via both WhatsApp and email.

Chhatron Ki Goonj — Student Voice Campaign Demo (NEET Aspirant Survey)

This audio is a demo of a conversational AI voicebot for the "Chhatron Ki Goonj" (Echo of Students) campaign — a student advocacy initiative focused on raising student voices against paper leaks and unfair examination practices in India. The bot greets a NEET aspirant from Ahmedabad, collects information about their preparation journey (years spent, coaching fees spent in lakhs), invites them to join the WhatsApp group, and records their top concern: reducing exam fees. The demo showcases how the campaign uses voice-based interaction in Hindi to engage students, gather their stories, and mobilize them as part of the movement.

Bonrix Software Systems — AI & Embedded Innovations Demo (Voice Assistant in Hindi)

This audio demo of a Hindi-language voice assistant for Bonrix Software Systems / Bonrix Embedded Innovations, a company based in Ahmedabad, Gujarat that specializes in custom embedded electronics, IoT solutions, firmware development, AI/ML integration, and PCB design. The demo features a user named "Drashti" interacting with the assistant, which retrieves her contact details from a profile, answers questions about Bonrix Embedded Innovations, and provides a brief explanation of Artificial Intelligence (AI) — including machine learning, deep learning, neural networks, and their applications in image/voice recognition and automated control.

Apex Dental Clinic — AI Voice Agent Appointment Booking Demo

This audio is a demonstration of an AI-powered voice assistant at Apex Dental Clinic (spoken in Hindi). The agent greets the caller, explains its capabilities (knowledge of treatments and doctors), and handles a live appointment booking flow. A caller named Drishti requests a teeth cleaning, provides her details (phone: 7698076142), and the agent offers available time slots. Drishti selects 2:00 PM, and the agent confirms the appointment with Dr. Sarah Michelle, provides an appointment number (CLINIC947440), and politely declines a WhatsApp message request. The demo showcases a fully functional conversational AI for dental clinic scheduling.

EMI Scheme Inquiry — Rajkamal Jewelers

This is a ~1.3-minute voice call recording between a customer named Dhrishti and a Rajkamal Jewelers automated/smart voice assistant. The conversation revolves around the customer inquiring about her Purchase EMI scheme — specifically the scheme details, benefits (0% interest, no processing fees), remaining installments (9 EMI installments + 2 savings scheme installments), and due dates. The assistant provides account information including the financed amount (₹1,38,825), monthly installment (₹11,569), and confirms 45 days remain until the next payment due on September 18, 2026. The call is conducted in Hinglish (Hindi + English) and showcases a conversational AI customer service interaction for a jewelry store's finance scheme.

EMI Reminder — Rajkamal Jewelers (Kannada)

This is a ~25-second outbound reminder call from Rajkamal Jewelers to a customer named Abhi. The automated voice assistant delivers the call in Kannada, informing the customer about their next installment of ₹11,569 with a due date of 18 September 2026, and noting that 45 days remain to make the payment. It also informs the customer that they can inquire about their EMI details, remaining installments, paid installments, due dates, outstanding balance, payment history, or scheme information. This appears to be a standard automated reminder/notification call from the jewelry store's voice assistant system, delivered in the customer's preferred regional language.